Ebook No Thanks, I'm Just Looking: Sales Techniques for Turning Shoppers into Buyers, by Harry J. Friedman
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No Thanks, I'm Just Looking: Sales Techniques for Turning Shoppers into Buyers, by Harry J. Friedman
Ebook No Thanks, I'm Just Looking: Sales Techniques for Turning Shoppers into Buyers, by Harry J. Friedman
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From the Inside Flap
No matter what you sell in your store, the real key to moving your product is you, the salesperson. When customers face the same product choices in your store as they do down the street, the connection you build with them can create a powerful—and profitable—difference. Your ability to communicate with customers, get them to open up, and satisfy their needs determines your success. No Thanks, I'm Just Looking gives youthe inside scoop on how to skyrocket your selling career with a system of easy-to-learn, practical moneymaking steps. Retail guru Harry J. Friedman has compiled his personal collection of proven selling techniques and tips, along with many of the often humorous real-life stories that have made him retail's most sought-after consultant. By saving countless hours of trial-and-error experience, you'll be able to focus on the things that really work, especially in this highly competitive market where Internet savvy customers are better informed than ever before. Develop non-pushy people skills that will boost your income and make your job more fun with Harry's tricks of the trade: How to get past "I'm just looking" and other defensive shields to engage your customers in comfortable conversation that opens the door to more sales Must-ask questions that develop trust and expose hidden sales opportunities How to present merchandise with theeloquence and emotion that results in"I'll take it!" The unique step that many salespeople miss that can easily increase add-on sales How to handle stalls and objections and comfortably close the sale—today! Mastering the fine art of building referrals, repeat business, and customers for life The difference between clerks who just process sales and sales professionals who create sales can be worth millions. Whether you're an individual salesperson, manager, or owner of hundreds of stores, Harry's insights will make this book your "retail bible" and make your sales soar.
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From the Back Cover
Praise for No Thanks, I'm Just Looking "It's what everyone's after: a formula for being successful and having fun at the same time. Harry has a very engaging way ofilluminating the path to high-performance selling. This book is a must-read for retail managers and salespeople who want to experience the thrill of thriving in a well-run store where salespeople serve customers expertly, and shoppers buy, with pleasure."—Lynn Garner VP, Training & Development, David's Bridal "I'd recommend this book to anyone in retail.Unless you're one of my competitors."—Howard D. FinemanOwner, Ashley Furniture HomeStore, Jacksonville, Florida "BrandSource was so excited with the information in Harry's book,that we had The Friedman Group create a customized version of his sales training system just for us. At the time, our market was experiencing a boom and business was good. With the economic change, our retailersneed his sales skills now more than ever, and they've given us acompetitive edge that is allowing us to thrive despite the economy."—Bob LawrenceCEO, AVB/BrandSource "There's no other book of its kind for retail salespeople. We've ordered over 2,000 of them. Harry's book reads like acan't-put-it-down novel and will cause any retail salesperson toincrease their add-ons and close a lot more sales."—Evan Hackel Former VP, Carpet One "No Thanks confirms Harry as the foremost authority in retail selling. Great insight, practical suggestions, and entertaining. We make this book a mandatory read for our entire sales staff. Thank you, Harry!"—Russ Diamond President, Snyder Diamond
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Product details
Hardcover: 240 pages
Publisher: Wiley; 1 edition (January 3, 2012)
Language: English
ISBN-10: 9781118153406
ISBN-13: 978-1118153406
ASIN: 1118153405
Product Dimensions:
6.1 x 1.2 x 9.2 inches
Shipping Weight: 15.2 ounces (View shipping rates and policies)
Average Customer Review:
4.3 out of 5 stars
53 customer reviews
Amazon Best Sellers Rank:
#339,569 in Books (See Top 100 in Books)
I purchased this book to have sitting around at work for my crew to read. Great book, has definitely helped fill some holes in salesmanship with a few of my guys. If you're a good salesman and know what you're doing already it might all be old hat with just a few new tricks but if you're just getting into a sales job and want to make a decent commission check this is certainly worth your investment
Love Love this book.. I encourage employers to purchase for their sales associates. Greet Great.
The only drawback is that it’s a little dated and needs to be updated. Apart from that, the techniques and information or universal and proven. Thank you Harry
I have been in sales all my life and now own six retail stores, when I read the book for the first time, I found that it really matches what we are supposed to do on the sales floor.I read a lot of sales books in the past, this one has the particularity to focus more in Retail sales which I really enjoyed.It really describes how to sell from the start to the closing with a lot of differents anecdotes.I then bought 14 copies and gave it to all our sales rep. , all employees enjoyed the book as it really talks about their position.A must for all retailers.
The physical book came in great condition for having been made 50 years ago!As for the content, it’s a nice collection of dark-humor short stories, and if you’re into that like I am, you’ll love it.
Great advice!
This book revisits the theory of the customer that does not want to be bothered by salespeople in a retail word. It shares the retail experience and how the sales person can make a selling and buying experience more enjoyable. I was able to take the information back to my department and utilize his process successfully.
As advertised. Happy with purchase.
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